
Quick Reference Guide and Troubleshooting Guide
30 Troubleshooting Guide
Live images appear
too bright.
Some cameras are not
terminated.
Change the camera
termination setting for each
affected camera on the
Termination screen.
The internal termination
for the affected Camera
Out connector is defective.
Test the unit by switching the
camera input and output
cables to a different pair of
camera connectors. Then
disable termination on the
Termination screen. If this
solves the problem, contact
your dealer or Sensormatic. If
the problem remains, check
your equipment.
Live images appear
too bright.
Camera iris is not correctly
adjusted.
Adjust camera iris.
Live images display
gray tones.
Optional video out monitor
not correctly adjusted.
Adjust optional video out
monitor.
Black and white camera
installed.
Replace with color camera.
Twisted pair cable (UTP or
CAT 5) was used to connect
cameras to Intellex.
1. Use proper baluns at both
the camera and Intellex
ends of the cables.
2. Go to the Gain Mode
screen in Camera Setup
and select a Boost Gain
setting to compensate for
twisted pair cables.
Black horizontal
lines through
images or image
not stable.
Faulty camera sync or
video output.
Replace affected camera with
a known good camera.
Check or replace video cable
and connections.
Images appear on
the monitor but not
on the loop through
device.
The wrong termination
setting is selected.
Set the correct termination on
the Termination screen.
IMAGE PROBLEMS (continued)
PROBLEM
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