
Intellex Digital Video Management System
Troubleshooting Guide 35
AUDIO PROBLEMS
PROBLEM POSSIBLE CAUSES SUGGESTED ACTION
No Live Audio. Audio source not
connected.
Connect the source to the
proper input:
• Microphone goes in the
pink connector.
• Line in goes in the blue
connector.
The audio source is not
selected in Intellex.
Use the Audio function to
select the correct source.
Speakers are not connected
properly.
The speakers or headphones
should be connected to the
green connector.
Live Audio is not enabled
in Intellex.
Use the Audio function to
enable live audio.
Audio is not playing when
the Main Intellex screen.
Click on the Mute icon
The levels or volume
controls are not set
correctly.
Set the levels and volume
using the slider on the Main
Intellex screen or in the
Audio function.
Incorrect software drivers
loaded. This can occur
when upgrading earlier
versions of Intellex to
version 2.4 software.
Check if an additional driver
disk was provided with your
software upgrade. If not, visit
our web site at
www.TycoVideo.com to
check if new drivers are
available to download.
Contact your Sensormatic
representative for more
information.
No Playback Audio See “No Live Audio” above
Playback Audio is not
enabled in Intellex.
Use the Audio function to
enable Playback Audio.
Audio recording is not
scheduled for the time
desired
Be sure that audio is
associated with a camera that
is scheduled for recording
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