
Quick Reference Guide and Troubleshooting Guide
38 Troubleshooting Guide
CLEANING THE TAPE DRIVE
Many tape problems result from dirty and clogged heads on the tape drive. Often
these problems can be resolved by regular drive maintenance.
In units equipped with a Sony tape drive the Status light on the tape drive blinks and
the unit displays a message to remind you to clean the drive.
NOTE: Proper maintenance of the tape drive is required for reliable operation. Sony
tape drives should be cleaned after every 24 hours of operation. Use Sony
cleaning cartridges in the Sony tape drive. Follow the directions included with
the cleaning cartridge.Replace the cleaning cartridge after 20 uses.
Use the following procedure to clean the tape drive:
1. Eject the tape from the unit (if any).
2. Insert the cleaning tape. After about 10–15 seconds, the unit ejects the cleaning
tape and the Status light stops blinking. Be sure that the cleaning cartridge is not
used up.
3. Continue the archive operation.
If you still have tape problems, repeat the cleaning procedure 4-5 times. If this does
not work, the tape drive probably needs service. Contact your dealer or Sensormatic.
TAPE MESSAGES — DURING ARCHIVE
MESSAGE
ACTION
The tape drive is
empty.
The unit cannot back
up the image
database without a
tape in the tape drive.
Insert a backup tape. After the tape drive lights stop
blinking, click Next. The unit checks the tape again.
The tape is write
protected.
The unit cannot back
up the image
database to a tape
that is write
protected. The unit
ejects the tape.
To use this tape:
Disable write protection. Move the slide to close the
opening on the back of the tape. Insert the tape. After the
tape drive lights stop blinking, click Next. The unit checks
the tape again.
To use a different tape:
Insert a different tape. After the tape drive lights stop
blinking, click Next. The unit checks the new tape.
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